Customer Stories

Trusted by Industry Leaders Worldwide

See how pharmaceutical companies, food distributors, logistics providers, and healthcare systems use Timely to protect their cold chain and achieve compliance.

Trusted by leading organizations

ArcticPharmaArcticPharma
FreshLink FoodsFreshLink Foods
Glacial BiotechGlacial Biotech
Polar Express LogisticsPolar Express Logistics
MedCold SolutionsMedCold Solutions
ArcticPharma

ArcticPharma

Pharmaceuticals

"Timely's platform helped us achieve 100% compliance with FDA 21 CFR Part 11 across all our distribution centers. The real-time alerts have prevented over $2M in potential product losses in just the first year."

DEV

Dr. Elena Vasquez

VP of Quality Assurance, ArcticPharma

100%

Compliance Rate

$2M+

Product Loss Prevented

< 3 min

Alert Response Time

The Challenge

ArcticPharma was managing temperature monitoring across 12 distribution centers using manual loggers and spreadsheets. Compliance audits were time-consuming, and two excursion events in a single quarter resulted in $800K of destroyed vaccine inventory.

The Solution

Timely deployed 450+ IoT sensors across all facilities with real-time dashboard access for quality teams. Automated compliance reports replaced manual documentation, and intelligent alert escalation ensured rapid response to any temperature deviation.

The Result

Within six months, ArcticPharma achieved zero product losses from temperature excursions. Audit preparation time dropped from 3 weeks to 2 days, and the quality team now has full visibility across all sites from a single dashboard.

Glacial Biotech

Glacial Biotech

Biotech / Life Sciences

"Managing ultra-cold storage at -80°C requires absolute precision. Timely's sub-5-second monitoring gives us the confidence that our research samples and clinical trial materials are always protected."

DJT

Dr. James Thornton

Head of Laboratory Operations, Glacial Biotech

±0.1°C

Temperature Accuracy

Zero

Sample Loss

2.4M

Data Points / Day

The Challenge

Glacial Biotech stores irreplaceable clinical trial samples and biological materials at ultra-cold temperatures (-80°C). A single freezer failure could destroy years of research worth millions. Their legacy monitoring system had 15-minute polling intervals — far too slow for ultra-cold environments.

The Solution

Timely installed high-precision sensors with sub-5-second refresh rates on all 85 ultra-cold freezers and cryogenic storage units. Multi-tier alert escalation ensures that if a primary contact doesn't respond within 2 minutes, the alert automatically escalates to facility management.

The Result

In 18 months of operation, Glacial Biotech has experienced zero sample losses. Three potential freezer failures were caught and resolved before temperatures reached critical thresholds, saving an estimated $4.5M in irreplaceable research materials.

Polar Express Logistics

Polar Express Logistics

Third-Party Logistics

"Our clients now have real-time visibility into their shipments through Timely's shareable tracking links. It's transformed our value proposition — we've won 15 new enterprise contracts since implementing the platform."

SO

Sarah Okonkwo

CEO, Polar Express Logistics

15

New Contracts Won

98%

Client Retention

100%

Fleet Coverage

The Challenge

As a 3PL provider, Polar Express needed to differentiate from competitors while meeting increasingly strict temperature documentation requirements from pharmaceutical and food clients. Manual temperature logs were creating bottlenecks and client dissatisfaction.

The Solution

Timely's white-label dashboard and shareable tracking links gave Polar Express a branded monitoring experience for their clients. Every shipment now includes real-time temperature data, GPS tracking, and automated compliance documentation delivered directly to the client.

The Result

Client satisfaction scores increased from 72% to 94%. The transparent monitoring data helped Polar Express win 15 new enterprise contracts in 12 months, growing revenue by 35%. Temperature-related claims dropped by 78%.

MedCold Solutions

MedCold Solutions

Healthcare / Hospital Systems

"Before Timely, we had no centralized view of our medication storage across 23 hospital pharmacies. Now our compliance team monitors everything from one screen, and we haven't failed a single inspection since."

PN

Patricia Nguyen

Chief Pharmacy Officer, MedCold Solutions

23

Facilities Monitored

100%

Inspection Pass Rate

< 2 weeks

Setup Time

The Challenge

MedCold Solutions manages pharmacy cold storage across a network of 23 hospitals. Each facility had its own monitoring approach — some digital, some still using paper logs. Regulatory inspections were stressful, and two facilities had received citations for incomplete temperature documentation.

The Solution

Timely standardized monitoring across all 23 facilities with a centralized dashboard for the compliance team. Each pharmacy retained local alert capabilities while the central team gained oversight of all locations. Automated reports were configured to match Joint Commission and state board requirements.

The Result

All 23 facilities passed their next regulatory inspections with zero findings. The compliance team reduced monitoring overhead by 60%, and the standardized approach eliminated the documentation gaps that had previously led to citations.

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